Jayapura – Good news for IndiHome customers in Papua. Telkomsel has confirmed that IndiHome network services in the region have gradually been restored and are now operating normally after previously experiencing a decline in data service quality.
Vice President of Corporate Communications and Social Responsibility at Telkomsel, Abdullah Fahmi, stated that the disruption was detected at 11:03 a.m. WIB and affected some customers, including those in Papua.
“From the moment the disruption was detected, Telkomsel’s technical teams were immediately deployed. We carried out fault isolation, network optimization, and accelerated recovery efforts to ensure services could return to normal as quickly as possible, including in Papua,” Abdullah said in Jayapura on Thursday.
He explained that the disruption had impacted access to several digital applications and Over-The-Top (OTT) platforms commonly used by customers for communication, work, and entertainment.
“We fully understand that digital connectivity has become an essential part of daily life. Therefore, handling this disruption was treated as a top priority,” he said.
Following the incident, Telkomsel expressed its sincere apologies to all affected customers for the inconvenience caused.
“We sincerely apologize for the inconvenience. Telkomsel remains committed to maintaining service quality and network reliability to ensure the best digital experience for customers in Papua and across Indonesia,” Abdullah added.
For customers who require the latest information or have further questions regarding IndiHome services, Telkomsel provides customer support through Call Center 188 and its official communication channels.
Abdullah also confirmed that, nationwide, IndiHome services have gradually been restored and are currently operating normally.
