Jayapura – Public activities in Jayapura were disrupted after the internet network and telecommunications services experienced a complete disruption for several hours on Thursday morning.
The disruption occurred from approximately 8:30 a.m. to 12:30 p.m. WIT, causing blackouts in several areas. This situation had a wide impact on various sectors, especially businesses that rely on online transactions as the backbone of their economic activities.
A number of businesses reported experiencing significant obstacles in conducting their online businesses due to the loss of connectivity. Furthermore, everyday communication services, such as mobile phones, were also affected, disrupting public activities in general.
Initial information indicated that the disruption originated from the operator’s equipment. This was discovered after communication with Telkomsel, which confirmed technical difficulties with their system.
However, the Papua Provincial Communications and Informatics Office stated that it had not yet received a detailed explanation regarding the nature of the disruption.
“We haven’t received a detailed explanation regarding the disruption. However, communications with the operator indicate that the problem is with the equipment,” said Jeri Agus Yudianto, Head of the Papua Communications and Informatics Office, during a hearing with Commission IV of the Papuan House of Representatives (DPR Papua) in the commission’s meeting room on Thursday (April 9, 2026).
In Papua, PT Telkom Indonesia is one of the main operators with extensive network infrastructure; no other operators support telecommunications services in the region.
Entering the afternoon, around 12:30 p.m. WIT, the network began to gradually recover. Cellular services slowly returned to normal, although internet speeds were not yet completely stable. Operators are continuing to make gradual improvements to restore service quality.
Meanwhile, the Papuan People’s Representative Council (DPR Papua) has also raised concerns about this disruption. The Chairman of Commission IV of the DPR Papua, Joni Y. Betaubun, confirmed that his office has requested an official explanation from the Papua Communications and Informatics Office and related agencies.
He emphasized that the internet network disruption should not last long, as it directly impacts public services.
“We ask operators, especially Telkom, to immediately restore the internet network. Currently, almost all public activities, including business, education, and healthcare, are highly dependent on the internet network,” he said.
He further highlighted the impact of disruptions on the education sector, especially for students taking exams.
“This is not just about office services, but also concerns education and health. Children taking exams are also affected. Therefore, swift action and extra services are needed to expedite normalization,” he stressed.
The Papuan House of Representatives (DPRD) also encouraged operators to improve their response and preparedness in the face of network disruptions. This is considered crucial given the vital role of telecommunications infrastructure in supporting public activities in the digital era, which increasingly relies on connectivity.
